Support

Frequently Asked Questions

Step 1. Register your Website
You need to complete an easy registration process, which should take no more than a minute. We will then review your submission, and, if accepted, send you back a confirmation email message. It will contain some important information, such as your Website's ID and a link to the tracking code.

Step 2. Insert tracking code into your Site's pages
You need to insert the tracking code into your Website's pages for the Rating to be able to count your visitors and to track info about them for your statistical reports. If you do not insert the tracking code, the Rating will mark your Site as inactive and drop off the lists after the maximal inactivity time is reached. Visually, the tracking code appears as a small banner linked to our Website. We have banners of many different styles and shapes: choose the one matching your taste!

Step 3. That's it - there is no step 3!
Just watch the numbers, changes in position in the overall Rating, and statistical reports. Witness more visitors coming to your Website! Notice your Website's Google PageRank increasing, and much more!

You place a small banner with a link (technically, it is the tracking code) somewhere in your pages.

You get rating and web statistics data! We keep improving our reports. You get new visitors! People click on Circle.Am banners placed in more than 1,500 Web Sites, arrive at our pages and then click on your links and arrive at your pages! You get higher Google PageRank: Circle.Am has a high PR, so, being listed on our pages increases your Website's PageRank! You get global reports and some other features - all free of charge.

LiveJournal.com, Blog.com and WordPress.com blogs do not permit having JavaScript tracking codes inserted into blogs. For such cases there is a possibility to use the following non-JavaScript Circle.Am tracking code:

<a href="http://www.circle.am/?w=XXXX">
	<img src="http://www.circle.am/service/?sid=XXXX&amp;bid=YY" alt="Circle.Am" />
</a>

Here XXXX stands for the four-digit Site ID and YY stands for the banner ID. Please note that using this tracking code will result in very little statistics available for you in the Account Manager, but this is the only way to 'enable' Rating for your LiveJournal.com, Blog.com and WordPress.com blogs. Many LiveJournal users read blog posts through 'friends' lists. If you want these instances to be counted in our Rating, then you need to add the Circle.Am tracking code into every blog post you write. Ahousekeeper, a blogger, invented a gadget called 'fshtuk', which can be used in posts to make extra links looking nicer (including Circle.Am tracking code/ banner).

Here is the code - alter it with your links, tracking code ID, banner ID, colors and more:

<div style="background-color:#666666;padding:12px 6px 12px 6px;border-bottom:1px solid #333333;border-top:1px solid #999999"><a href="http://www.FIRSTLINK.com" style="font-size:8pt;padding:5px 8px 5px 7px;border:1px solid #808080;margin-right:7px;color:#b3b3b3;text-decoration:none;" target="_blank">First link</a><a href="http://www.SECONDLINK.com" style="font-size:8pt;padding:5px 8px 5px 7px;border:1px solid #808080;margin-right:7px;color:#b3b3b3;text-decoration:none;" target="_blank">Second link</a><div style="float:right;"><a href="http://www.circle.am/?w=XXXX" style="border:none;"><img src="http://www.circle.am/service/?sid=XXXX&bid=YY" alt="Circle.Am" border="0" /></a></div></div>

Please replace the above red-colored parts with your own URLs and Website/ banner IDs.

When a visitor comes to a webpage that contains the Circle.Am tracking code, an HTTP request is sent to Circle.Am. This request contains useful information, such as the visitor's IP address, the resolution of his/her PC's monitor, color depth, referrer information for the page, JavaScript version, etc. This request is then evaluated by Circle.Am and, if valid, recorded as a pageview and/or visit and/or host.

The request is recorded as host if the visitor's IP address is unique for the last 6 hours. If a user is behind a proxy, the proxy's IP address is retrieved and recorded along with the user's IP. When a visitor comes to a Website for the first time, an original visit is being recorded. If a user is inactive on a given Website for 30 minutes or more, any future activity will be attributed to a new visit. Users that leave your site and return within 30 minutes are counted as part of the original visit.

The request is recorded as a pageview in case the visitor views pages of the Website. There is a minimal time interval for pageviews - four seconds. Some studies show that four seconds is the minimal time that is required for downloading a page, reading its content and then navigating out to another page of the same Website.

If you randomly pick a few different services providing web statistics and start using them, you'll discover that figures provided differ from each other. There are a number of reasons why this may happen. The most significant is how things are defined and calculated. For example, the above definition of 'pageview', while valid for Circle.Am, is not equally valid for Google Analytics. Google Analytics does not require any minimal time interval between pageviews, which means that if you 'read' 30 pages per minute then Google Analytics will count all 30 as valid pageviews (one page in 2 seconds). In this scenario Circle.Am will count only half (1 page in 4 seconds) of what Google Analytics counts. Another example is visits. Definition and calculation of visits for Google Analytics and Circle.Am are the same, but there is one difference: if a visitor closes the browser and immediately opens it on the same Website, Google Analytics will count +1 visit regardless of when the last visit was. Circle.Am maintains a minimal 30-minute inactivity interval before counting +1 regardless if browser was closed and opened again. Differences like this may make figures different from one service provider to another. Important is that within Circle.Am all member Sites are counted in the same way. If you insert the tracking code only into one page then your numbers and stats will be about the visitors coming to that only page. Naturally, to have a full and more precise picture, it is advised to insert the tracking code into all pages of the Website. Many Websites have it in their 'footers', which is included in each and every page. Websites hosted in Armenia are marked with the 'Am' icon. The data is being re-checked every Monday morning. 'PR' icon shows a Website's Google PageRank. This data is also re-checked every Monday morning. The 'e' icon shows whether the Website has won an award at the All-Armenian e-Content Competitions. Right after the tracking code is inserted into the Website's pages, the data recording starts. However, the Rating rebuilds its lists every 30 minutes, so, few minutes might be needed for you to see the progress. If, after the Rating is rebuilt, your Website's figure is still 0, then most probably a mistake was made while inserting the tracking code. Please re-generate and re-place the tracking code. Make sure that the software you use for inserting the tracking code is not altering it. Two months is the maximum time given to a Website owner to insert the Rating tracking code in the Website pages. If this does not happen within these two months, the Website is removed from the Rating. Normally, it cannot be registered again. Our garbage collector runs every morning checking for inactive Websites and removing them as required. The first step is to create a JavaScript file somewhere on your Website with the following content:

<!--
function externalLinks() {

	if (!document.getElementsByTagName) return;
	var anchors = document.getElementsByTagName("a");

	for (var i=0; i<anchors.length; i++) {
	   var anchor = anchors[i];
	   if (anchor.getAttribute("href") &&
	       anchor.getAttribute("rel") == "external")
	     anchor.target = "_blank";
	}
}

window.onload = externalLinks;
// -->

The next step is to 'load' this file into your pages. For example, if you have named the JavaScript file as 'inNewWindow.js' and placed it into the root folder of your Website, then the statement will be as follows:

<script type="text/javascript" src="/inNewWindow.js"></script>

The Rating will start loading in a new window. By the way, if you have other links on your page that you want to load in new windows, you can add rel='external' to the <a> tag instead of having target='_blank'.

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2012-12-28: Autumn 2012 issue of "Internet in Armenia" report is available: Armenian version and Russian version.

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